Key Takeaway
Don't let outdated voice services inhibit modern collaboration and business communications. Upgrade to a cost-effective, next-gen UCaaS solution and position your business for success.
March 12, 2025 · Austin Herrington · 5 min
Still trying to make your outdated voice services meet your modern business needs? Explore the benefits of upgrading from legacy voice to next-gen unified communications.
For those old enough to remember the ‘80s and ‘90s, you’ll recall days well spent listening to Snoop Dogg on your Walkman, saving files on floppy discs and renting the top flicks from Blockbuster on Friday nights. While it’s easy to reminisce about the “good ol’ days,” the high-tech world we live in today is a much different reality—it’s safe to say we have moved on.
The same can be said about underlying access technology like Time Division Multiplexing (TDM), DS1 and DS3 Access solutions and copper-based services, such as primary rate And we can say the same about underlying access technology like Time Division Multiplexing (TDM), DS1 and DS3 Access solutions, and copper-based services like primary rate interfaces (PRIs) and plain old telephone services (POTS). TDM came on the scene in the late ‘80s and really hit its stride in the ‘90s, providing a reliable method of business voice communications. But like the Walkman, floppy discs and Blockbuster, its time has come and gone—today’s businesses need next-gen solutions designed for modern communication.
The reality is that technology has advanced by leaps and bounds, and it’s clear that legacy voice no longer supports the basics of modern business communications or the need to collaborate remotely, both internally and with customers.
The Bureau of Labor Statistics found that about 1 in 5 workers teleworks, and this number is only trending upward. So this problem will continue to worsen as we grow into a more dispersed workforce with additional demands for agility, remote collaboration and uninterrupted experiences.
Furthermore, the underlying technology will soon be obsolete. Our vendors are dramatically increasing their prices and retiring equipment and whole market networks. The result is higher costs, lower productivity and a poor customer and employee experience. To put it simply, legacy voice services are no longer a viable solution.
By upgrading from legacy voice services to Unified Communications as a Service (UCaaS), organizations can both satisfy their modern communication needs and future-proof their operations. UCaaS helps companies:
When Wright & Filippis recognized that its end-of-life voice system and legacy network was leading to frustrating outages at many of the company’s clinics. Windstream
Wright & Filippis’ end-of-life voice system and legacy network led to frustrating outages at many of the company’s clinics. In stepped Windstream’s robust networking and telephony solution, delivering a seamless experience for patients and employees alike.
Adopting OfficeSuite UC® virtually eliminated the organization’s voice outages and help desk calls regarding Internet performance. Thanks to Windstream’s UCaaS solution, Wright & Filippis now enjoys streamlined, easy-to-manage business communications at a cost-effective price point.
OfficeSuite UC is an award-winning, 100% cloud-based phone, mobility and UC solution that delivers the efficiency and collaboration capabilities modern businesses need. It unifies all employees and sites within a single, centrally managed system, reduces reliance on help desk support and enables employees to meet, chat and collaborate from any location and device. Reliable, feature-rich and SOC 2 and HIPAA-compliant—OfficeSuite UC is the next-gen solution you’ve been looking for. See how OfficeSuite UC can eliminate your legacy voice headaches and bring your communications into the digital age.
Austin oversees Windstream Enterprise's voice product strategy and roadmap. He and his team develop, manage and market advanced products and services. Austin holds an MBA from the University of Arkansas' Sam M. Walton College of Business.