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A person wearing an apron is standing behind a counter, assembling a box. Nearby are a tablet, a monitor, and a lamp. The wall has two black light fixtures and brown paper on a roll.

CCAAS, POWERED BY TALKDESK

Set the stage for exceptional customer experiences

Drive conversions and increase customer retention with cloud-native Contact Center as a Service (CCaaS) solutions.

Connect with an expert

Put our award-winning technology to work for you

2024 Silver Stevie Customer Service Solution for CCaaS, powered by Talkdesk

2024 Customer Product of the Year for CCaaS

2023 Customer Contact Center Technology Award for CCaaS

CORE FEATURES

Key advantages of CCaaS, powered by Talkdesk

Transform customer interactions and empower your agents to work from anywhere.

Workflow optimization

Improve agent effectiveness with advanced self-service, AI-driven forecasting, and intuitive administration.

Flexible plans

A variety of seat types and pricing options make it easy to find a solution that meets your needs and budget.

Improved outcomes

Drive continuous improvement of the customer journey with actionable insights.

Clear communications

Ensure conversation clarity through crystal clear calls.

Advanced security

Protect customer data with over 30 compliance certifications, including SOC2 Type II, HIPAA, and PCI-DSS.

Visual workflow

Streamline workflows using a low/no-code visual designer to support customer self-service or agent-led interactions.

Why choose CCaaS, powered by Talkdesk, from Windstream Enterprise?

Rely on Windstream Enterprise to modernize your customer interactions with enterprise-grade CCaaS and a dedicated team of experts with over 20 years of contact center experience. Move mission-critical communications to the cloud with our award-winning OfficeSuite UC®, unifying messaging and video conferencing on a single, flexible platform accessible anytime, anywhere.

BENEFITS

Enhance customer experience with frictionless engagement

Service more customers, more efficiently and securely with CCaaS, powered by Talkdesk.

Ensure a top-shelf experience

Track team performance trends and recognize results via a complete combination of voice recordings, agent screen recordings, and omnichannel transcripts.

Additional available capabilities

Third-party integrations and apps

Supercharge your workflows and customer experience with an innovative ecosystem of open APIs and 70+ pre-built and industry-specific integrations, such as Salesforce, Microsoft Dynamics 365, Zendesk, and ServiceNow.

Deliver a consistent customer experience worldwide

CCaaS, powered by Talkdesk, supports 31+ local languages and accents via AI and automation. Plus, over 7 languages are supported natively in the Agent Workspace with the ability to quickly add a new language.

CUSTOMER STORIES

Success stories with Windstream Talkdesk Express

“The Windstream Contact Center as a Service, powered by Talkdesk, has significantly improved our ability to book more appointments.”

- Director of IT

Read case study

AI simplified: Empowering contact center agents and customers with artificial intelligence

Explore how AI-powered tools can help make customer service more efficient and rewarding.

July 18, 2024 • Matthew Marion • 4 min

Deliver a frictionless customer experience with Windstream Enterprise CCaaS, powered by Talkdesk

Discover how our AI-enabled CCaaS solution helps drive customer satisfaction and loyalty to new heights.

September 05, 2024 • Austin Herrington • 4 min

Connect your entire contact center with Talkdesk’s CCaaS integrations

With 60+ integrations, seamless customer service is at your fingertips.

September 24, 2024 • Matthew Marion • 4 min

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Ready to upgrade your network?

Fill out the form and a Windstream Enterprise technology expert will contact you to customize the perfect solution.