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With a heavy reliance on remote and hybrid work, the limitations of traditional VPNs, such as scalability, performance and security risks, have become clear. VPNs were not designed for widespread remote access, leading to challenges like slow performance and vulnerability to cyberattacks. Zero Trust Network Access (ZTNA) offers a modern alternative, continuously verifying users and […]
Across every industry, from retail to B2B SaaS, customer service can make or break your business. As more companies move toward digital transformation, Contact Center as a Service (CCaaS) solutions are becoming the ideal option for businesses looking to optimize their customer service operations. But what if your CCaaS solution could seamlessly connect to the […]
Much like a hammer only produces results when a skilled hand wields it, live chat only works well when you have contact center agents with the right skills and technology to operate it. Here are the essential things agents must master to expertly manage live chat. Live chat is often one of the first interactions […]
SD-WAN, despite being around for nearly a decade, continues to evolve to stay relevant, proving its relevance as a leading connectivity solution for secure, scalable and future-proof networking. In 2015, a large retail chain faced a massive challenge: their traditional MPLS-based network couldn’t keep up with the demands of new in-store technologies and high customer […]
Exceptional customer service isn’t just for the big guys. Talkdesk Express is designed for small- and medium-sized business—helping you deliver the kind of seamless, personalized, omnichannel experience that builds long-term customer loyalty. Consistently delivering fantastic customer service is hard—especially for small businesses with lean teams, packed to-do lists and tight budgets. From social media messages […]
Network management and cybersecurity doesn’t have to overwhelm your small business’s budget and resources. SASE is an affordable, simplified option that streamlines networking and security into one cloud-based solution, giving SMBs enterprise-grade protection, improved performance, and the scalability they need to grow. Did you know that 43% of cyberattacks target small businesses, yet only 14% of […]
The range of IT challenges and threats driven by a crushing demand for service amid the global pandemic forced many government agencies to accelerate system and security upgrades, positioning them well to serve out their mission in the future. During the global pandemic, government agencies were tasked with providing solutions to some unprecedented challenges, such […]
Older, more outdated security architectures are struggling to meet the demands of modern businesses, due to their rigid and fragmented nature. Security Service Edge (SSE) offers a flexible, cloud-based solution that addresses these challenges, paving the way for a full SASE integration. Modern businesses rely heavily on optimized and secure access to applications and data […]
AI is rapidly changing cybersecurity, empowering both defenders and attackers. Organizations need a holistic and scalable approach to cybersecurity that balances advanced threat protection with simplified management and operational efficiency. Artificial intelligence (AI) is revolutionizing nearly every aspect of business operations, and cybersecurity is no exception. However, the advancements brought on by AI are a […]
The power and potential of artificial intelligence is never fully realized until it is made accessible to the average user and engrained in their daily activities. This could not be truer for the application of emerging software innovation in contact centers. Learn how Windstream Enterprise CCaaS powered by Talkdesk empowers agents and customers with everyday […]
CCaaS is changing the way financial organizations interact with their customers. With a comprehensive, AI-powered contact center solution financial institutions can deliver a better CX, streamline their operations and gain actionable insights to improve their services. The financial services industry faces a variety of unique challenges when it comes to delivering a seamless and personalized […]
Older technology can leave your business vulnerable to cyberthreats and operational inefficiencies. From advanced cybersecurity to streamlined customer support, what tools and capabilities do your business need to succeed in 2025? Earlier this month, Google revealed its “Year in Search,” which rounds up the top trending queries users entered into the search engine this year. […]
