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Technological innovation must align with the company’s core business model and values to maximize success and minimize disruption. Companies with an innovation culture that embraces risk, fosters collaboration and grants teams autonomy are 60% more likely to be innovation leaders, according to a report from Boston Consulting Group (BCG). The report recognizes top innovation leaders like […]
Still trying to make your outdated voice services meet your modern business needs? Explore the benefits of upgrading from legacy voice to next-gen unified communications. For those old enough to remember the ‘80s and ‘90s, you’ll recall days well spent listening to Snoop Dogg on your Walkman, saving files on floppy discs and renting the […]
If your organization isn’t migrating to the cloud, you’re missing out on increased scalability, flexibility and technological innovation. It’s generally believed that the term “cloud computing” was inspired by the cloud symbol often used to represent the internet in flowcharts and diagrams. The term first appeared in the mid-1990s and has grown to include public, […]
Communication and flexibility are a must for today’s businesses. If you can relate to any of the scenarios below, you know that when you don’t have the tools and capabilities needed to operate efficiently, your customer experience suffers. Connecting to customers effectively and delivering a consistently positive experience is crucial for business success. Communication barriers […]
Human-AI collaboration is changing the way we do business—especially when it comes to interactions with customers. Solutions like Contact Center as a Service (CCaaS) can vastly improve those interactions for both businesses and customers themselves. Artificial intelligence (AI) adoption is on the rise, with a predicted annual growth rate of 37.3% from 2023 to 2030. AI […]
Digital transformation is essential for businesses aiming to stay competitive and innovative. New research reveals that digital leaders are prioritizing agility, security and CX, but a lack of IT skills and resources are holding them back from making meaningful progress. As a result, they’re turning to IT managed services providers to overcome these barriers and […]
Multi-cloud environments offer several advantages, including flexibility and potential cost savings. However, organizations need to have strategies in place to manage the complex challenges of the multi-cloud world. From AWS to Microsoft Azure and Workday to Salesforce, organizations are embracing a multi-cloud approach, using more than one cloud computing provider to run their applications. The […]
CCaaS not only improves the patient experience but also helps organizations streamline their operations, unburden staff and improve patient outcomes. Digital transformation is sweeping through the healthcare industry, reshaping how providers and patients interact. Seventy percent of patient experience professionals believe that the contact center is a “high priority and strategic asset,” highlighting patients’ growing expectations for […]
Communications challenges can negatively impact employees, customers and business operations, but there are solutions that can break down these barriers. Here are the top five comms challenges today’s businesses face and how to overcome them. Communications disruptions can stop work in its tracks. Everyone has experienced lagging audio or a dropped video call that has […]
Digital transformation has had a staggering effect on business growth and innovation. But with new technologies come new threats and a need to balance digital solutions with digital security. Approximately 89% of large companies globally have a digital and AI transformation underway, and those who are already progressing in this evolution consistently outperform digital “laggards.” But what […]
Customer experience is considered a top business priority in today’s always-connected environment. Discover how advanced, AI-enabled Windstream Enterprise CCaaS, powered by Talkdesk, drives customer satisfaction and loyalty to new heights. Windstream Enterprise announced the addition of a new Contact Center as a Service (CCaaS) offering to their managed services portfolio by partnering with Talkdesk, a global […]
Cloud adoption is on the rise. Cloud services’ ease of access, security functions, scalability and recovery capabilities make them an ideal and popular choice for business continuity solutions. In an era of rapid digital acceleration, businesses are turning to cloud technologies to fulfill critical functions such as business continuity. Combining convenience with practicality, cloud services are […]
